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Email you using an authentic looking request to return your product for a replacement or asking you to provide confidential information such as your phone number, address or password. Become aggressive and demand that you follow their instructions. Protect yourself from telephone and email tech suppor...
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1 Plug a modem/telephone cable into the computer modem connector (A). Note that the modem connector on the computer may be green. 2 Plug the other end of the modem/telephone cable into the telephone service line wall jack connector. Connecting the Television Signal and Video Cables (Select ...
service location or HP authorized service provider. To find the telephone numbers and, in some cases, maps of the nearest HP service location or HP authorized service provider, refer to the HP website athttp://www8.hp.com/us/en/contact-hp/ww-contact-us.html. To receive onsite service, ...
When capable, the covered product must be configured to permit access to one voice-grade telephone line and one data-quality telephone line; both must have terminations located near the covered product. Upon HP’s request, Customer will run HP-supplied diagnostic programs before having a hardware...
Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer Self- Repair parts successfully. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom ...
Enter your serial number to check your warranty status Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v ...
1. Service Features REMOTE PROBLEM DIAGNOSIS AND SUPPORT When experiencing a problem, the Customer must first place a call to a designated support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to any...
Regardless of the Customer’s coverage window, problems with covered hardware can be reported to HP by telephone or via the Web portal, as locally available, 24 hours a day, 7 days a week.Parts exchange Defective parts will be exchanged for replacement parts. Replacement parts provided by HP...