“I would define customer service as meeting a person’s needs with efficiency and a good attitude. When I used to volunteer at my high school’s concession stand, people would get frustrated after standing in the long lines. To put customers at ease, I would smile and be friendly with t...
How would you define your ideal customer or target market? What sort of work-life balance are you hoping to maintain? How would you handle setbacks or obstacles in your business journey? Take your time, jot down your thoughts, and remember, this is the first step on your exciting business...
To help you define your brand purpose, answer a few questions. According to author Simon Sinek, “People don't buy what you do, they buy why you do it”. Sinek’s famous “Golden Circle” encourages brands to focus on the “why,” before tackling questions of “how” or “what.” ...
Customer servicecan be a core competitive differentiator in the marketplace and is often the great equalizer for small and medium-sized organizations to compete against their larger counterparts. By focusing on customer satisfaction and loyalty, businesses can enhance their brand reputation, improve reten...
5 Pro Tips for Designing Customer Surveys Before we jump in, it’s worth pointing out how we would define a great customer survey. Contrary to popular opinion, it’s not the one that generates the most responses. No,a great survey is one that provides the actionable insights needed to mak...
If you need to use a technical term, define it. Make sure your customer understands every term you use. Use simple words and sentences. We edit our emails or even our text messages, but how often do we edit what we say? Think before you speak, and keep your words straightforward. ...
But how to define customer value? Let’s find out! What is Customer Value? Customer value is an estimation of the value that customers derive from the products or services they choose. Customers put in the effort, time, and money in finalizing a particular product/service and they need to...
How to Build an Effective Customer Loyalty Program: Define Your Objectives:What do you want to achieve with your customer loyalty program? Do you want to increase customer retention, boost referrals, or gather more data on your customers? Define your objectives before you start designing your prog...
Customer conversations are a great source of insights. You can use them to spot and fix issues that negatively impact the customer experience. The more chats you go through, the more reliable your findings are. Still, if the CS team had to do it manually, it would take them an eternity ...
To help you define your brand purpose, answer a few questions. According to author Simon Sinek, “People don't buy what you do, they buy why you do it”. Sinek’s famous “Golden Circle” encourages brands to focus on the “why,” before tackling questions of “how” or “what.” ...