If these sessions keep being cancelled, or coaching begins to get the reputation of becoming an ad hoc task, then the contact centre is not going to achieve the results that it seeks, quickly. It’s also import
How to write a compelling business case How to present a compelling pitch for your business case Why business cases get turned down How to create a business case when you are not a fee earner How to create a business case when you are coming from industry How to build your business case...
For example, sometimes advisors feel embarrassed to ask the customer to repeat themselves, but it’s far better to check that you’ve understood the customer’s query correctly and repeat that back to them, than to miss potentially key information. “Distractions are of course a big issue and...
Writing short stories is an invaluable way to grow your writing craft. Learn how to write a short story with this article.
So, I would start with the argument, instead to write “I think, or In my opinion”. hugofaria21 To be honest, this lesson is very good. Do you like this lesson. I am inclined to believe that you should listen it. I’m ablolutely it’s good for you. RJ ...
Tips to lose belly fat while cycling Try interval training Intense intervals are the most efficient type of training for weight loss.Steve Sayers / Our Media Matt Fitzgerald, author ofRacing Weight: How to Get Lean for Peak Performanceand co-founder of 80/20 endurance sport coaching, says shor...
When tedious – but important – work like post-call write ups or logging follow-ups contributes extra time and effort, any time you can give back to your frontline agents can go a long way. This is especially important as post-call work contributes to agent burnout with one in five ...
He went on holiday with his family and I went on a work trip, and when I got back I decided to write him a letter. I didn’t want to do it via text, because that would seem like I required a reply. But at the same time there was SO much I felt I hadn’t said to him. ...
These types of agriculture officers perform tests, gather and interpret information and write reports based on their results. Agricultural technicians require a high school diploma only, whereas applicants are required to have a degree in a field such as animal or agricultural science for others. ...
The exchange inspired Jurgen to write a blog post to which I of course had to post a reply. http://www.noop.nl/2014/02/why-managers-are-smarter.html Whilst I completely disagree with Jurgen about levels of work it did make me think about the changing nature of work and my recent read...