How to use Shifts in Microsoft Teams? As Microsoft describes, Shifts is a schedule management tool for first-line workers. The feature helps not only the managers but also the subordinates to manage their shifts. As a manager, you can put together a schedule for your team. As an employee,...
Shifts in Microsoft Teams (or just “Shifts” for short) is a Schedule Management Tool, but not a simple carbon copy of every other schedule management tool out there. Shifts combines the administrative need to build and share schedules with employees with the abilit...
Soon teams all over the San Jose schedule decided to forfeit their matches, but also never gave an official reason why. So today, ahead of the Mountain West Conference Tournament, Katie Barnes joins us to quiet the noise and turn up the conversation on a team from San Jose that just ...
We recently started using Microsoft Teams Shifts for scheduling and clock-in. We know employees themselves can edit a shift when they clock-out but not after they confirm. But, as managers, where can we edit clocked-in time afterwards (e.g. if someone forgets to c...
👉 How to use it: Flag high-friction tickets. Look for patterns in tickets with 5+ replies. Are agents asking for the same information twice? Are customers being bounced across teams? Train agents to ask context-rich questions up front. “Can you confirm the exact error message and your...
Laws change, individual employees may become more or less productive over time, and the most efficient ones may leave if they’re not getting sufficient hours or good shifts. Continually use the resources and data you have to understand what’s successful on your front line. The same oldemploy...
USE THIS PLAY TO... Unblock teams stuck on decisions, conflicts, or issues. Establish a rational and collaborative escalation path. If you're struggling withshared understanding,effective partnershipsordecision makingon yourHealth Monitor, running this play might help. ...
Organizing for the future requires adopting an operating model that is more dynamic, more flexible, and less structured than most companies use today. Following five steps can help companies unlock value by making their structure ...
Sprout users on the Advanced plan have access to Custom Post Variables, which gives teams the ability to dynamically change specific parts of a social post depending on predefined custom variables. One post can quickly be tailored to each of your location or product-specific accounts, taking one...
while teams opted into two-on-one situations to control lanes. Teams like CJ Entus Blaze helped pioneer the "sixth man" strategy, which used freezing minion waves to build them up and effectively use them to control side lanes. All of these have long since become fundamentals of League of ...