Man Kin is a veteran in the IT industry with over 20 years of experience. He leads the Emerging and Small and Medium Enterprises (SMEs) segment at Salesforce for key markets within the South East Asia region. As Head of Sales, Man Kin is deeply passionate about evangelising digital transfo...
A sales forecast helps you understand your financial position. It can be a good starting point for setting goals and provides guidance in many areas of your business, such as planning for new hires, purchasing inventory and equipment, knowing when to preserve cash, increasing your marketing b...
At Salesforce, we embrace what we call the heart of service. We enable self-service by understanding customer behaviors and needs. We use automation to let our agents do what they do best (be human). Can you efficiently scale service without sacrificing the customer experience? Absolutely, ...
executives and managers can focus on their day-to-day responsibilities. When people think of cases, customer service, technical support, warranties, and billing come to mind. With Salesforce, anything could be a case. You can use it for any external or internal business requirement by leveraging...
Sales teams that use Salesforce to create, manage, and track a well-structured and clearly defined sales process are the ones who see the most impressive results. If your salesforce hasn’t already done so, it’s worth it to carve out the time to explicitly define your sales process. The...
This guide breaks down Apex basics for admins, whether you’re new to Salesforce or looking to expand your skills. It shows you how to use Apex to customize Salesforce to fit your organization’s needs perfectly. Let’s dive in and see how Apex can help you make Salesforce work even ...
Bonus read:60+ Popup Survey Questions to Ask Your Visitors & Customers (2022) Customer Feedback Management Metrics to Track Metrics for customer feedback are benchmarks companies use to evaluate their performance and the impact of their efforts. So, when you think of customer feedback management...
The SalesForce platform CRM is a cloud based customer relationship management fully accessed online, from desktop or from mobile phone, through...
In this blog, we’ll show you how easy it is to use our eSignature integration for Salesforce. Prepare the opportunity Sellers can use an existing opportunity in Salesforce or create a new one. First, the seller uploads the document that requires eSignature to the opportunity. ...
Join us to learn best practices from how our Salesforce sales organization uses Slack to accelerate deals, and critical steps for implementation.