In this blog post, we’ll delve into the world of CES, exploring how to measure it effectively, what a good score looks like, and how to use this data to create a smoother, more effortless experience for your customers. Let’s get started. What Is a Customer Effort Score (CES)? Cust...
These application performance metrics, commonly known askey performance indicators(KPIs), are a quantitative measure of how effectively the organization achieves its business objectives. Capturing the right metrics will give you a comprehensive report and powerful insights into ways to improve yo...
While both metrics and KPIs are quantifiable values, the former tend to be operational or tactical. Basically, metrics are data points used to measure user engagement, organic traffic, conversions, and other aspects related to SEO. KPIs, on the other hand, provide the insights you need to meas...
which means supporting the business. In turn, the IT teams that use the applications set the quality requirements, and QoE metrics are key in objectively assessing whether those requirements are met.
As such, you need to leverage metrics throughout your application to demonstrate your key skills and achievements. Here are five steps to effectively harnessdata on your résuméand increase your chances of securing your next exciting position. ...
How to measure engagement using non-survey methods In this section, we’ll look at the methods that don’t use a survey software platform (or an integrated survey solution) to administer and run your research. Non-survey methods allow you to either look at data to support your insights or...
Learn about the 4 CSAT metrics that matter the most to improving your customer experience! Download our free template to start capturing these metrics.
Which of the above methods do you use to measure your help content’s performance? Further Reading How to Audit Knowledge Base Content 10 Customer Service Metrics + How To Use Them Net Promoter Score: What It Is, Best Tools and Tips ...
When used effectively, this information can be instrumental in helping HRPPs meet programmatic and institutional goals, demonstrate growth and success, and improve the HRPP overall. Metrics must be grounded in professional insight so that HRPPs can pair analytics with strategies for future action or ...
Use modern tools such as chatbots and interactive voice technology to help customers solve their queries without getting in touch with you. Create a knowledge base that’s accessible, comprehensive, and easy to navigate. To understand if your knowledge base is effective, measure metrics like ...