”Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with then, The aim is to make the customer feel they know you and that you can trust them-the sort of comfortable feelings people have during face-to-face chats with their...
Because she is no longer on welfare, the state will soon take away her Medicaid card. Every flu and cough the children catch will mean less money for groceries. "Marcia, the 3-year-old, has asthma," she said, the worry clear on her face. "I didn't know working would end up ...