In this article, we’ll cover some of the critical key performance indicators (KPIs) for apps in three core areas, plus how to track them and perform an app KPI analysis. What are app KPIs? KPI stands for “key performance indicator”. In short, a KPI is any measurable piece of data...
Track 25 customer service metrics & KPIs to optimize support performance. Find out how to measure satisfaction, agent performance, and revenue.
10 customer service KPI metrics you need to track Whether you’re aiming to elevate your holiday customer service or improve everyday support, tracking the right KPIs is essential. It’s the only way to make meaningful improvements to your customer service performance and satisfaction. Here are ...
You’re not alone. Many marketers struggle to measure the effectiveness of their content marketing efforts. Without solid content marketing analytics, you’ll never understand your key performance indicators (KPIs) nor it’s return-on-investment (ROI). In this post, we’ll walk you through the ...
So, here are 4 reasons for you to track and improve your Social Media KPIs for best results: 1. Performance Evaluation KPIs help to measure the progress towards thesocial media goalsyou have set. They are measurable benchmarks, providing insights into whether your social media efforts are alig...
A free, interactive template to calculate your sales KPIs. Average Deal Size Customer Acquisition Cost (CAC) Customer Lifetime Value (CLV) And more! Get Your Free Template Learn more Key sales metrics to track 1. Total Revenue Measures: Sales pe...
A startup is likely to be more interested in tracking how many new customers are coming in rather than an established public company, which might be more focused on tracking share price and profit. The most common tool for tracking KPIs is web analytics. Google Analytics is able to track a...
Track the right key performance indicators (KPIs) to understand how your strategy is performing In this guide, we discuss important social media KPIs, how to pick the right ones, and how to track them. First, let’s start with the basics. What Are Social Media KPIs? Social media KPIs are...
Using Hive to track KPIs If you’re looking for a way to measure the success of your marketing efforts, KPIs are a great metric. Whether it’s tracking page visits, conversion rates, or user retention – being able to track these numbers can help your business make informed decisions about...
Regardless of what tools you use to track KPIs internally, here are four specific areas of change we saw as we measured KPIs at my last company — and how you can use them in your own business. 1. Direction Before we tracked our progress with metrics, we were just “heads down”...