You can change the Assignee, write a Private Note, or change the Status of a ticket. It won’t be visible to your customer. Here’s an example of a conversation in HelpDesk: The HelpDesk’s details are visible only to you and your agents. Your customer will see a message that can ...
Submitting queries to a help desk is a reactive form of user support. Organizations today have the opportunity to drive user activation and retention with proactive customer engagement. Instead of waiting for users to run into an issue and submit a help desk ticket, product teams can analyze ...
I was looking through implemented requests and found (http://community.spiceworks.com/feature_request/show/Help%20Desk/2486). We have many tickets that require multiple technicians to work on in sequence. This discussion was closed as it was implemented, but there were no links or instructions ...
Use tags in HelpDesk to organize and categorize tickets efficiently. Improve searchability and streamline your support ticket management process.
Regardless of whether the complaint is over a price increase, a bad meal, or a service outage, this person is reaching out to you to express their frustration. Though it can be tempting to ignore online reviews, you should give the same time and energy to those who submit feedback ...
Also, let’s not forget that moving to an external help desk can get quite expensive. This is because your agents will need extensive training to get used to your new help desk and you may find that the vendor support for these platforms are not always reliable when you run into a probl...
Need to know how to customize the input of the help desk ticket as I do not see this in a "view" that I can customize. Adding columns is allowed, but I need them ...
A ticketing system can help your staff prioritize and assign incoming support requests. With this approach, the customer typically submits a ticket to your team via email or a self-service portal. Then the system logs the query and makes it available to your support staff. ...
Flights operated by an airline other than Finnair or Norra. In this case, you need to check in with the operating airline’s online service or at their self-service kiosk or check-in desk. Flights departing from the following airports: Dubrovnik, Rimini, Salzburg and Split. ...
If youuse Smart Tags, you can also send a notification to the site visitor when they submit a help ticket, letting them know you received their request and will be in contact shortly. This assures people their request for help has gone through properly. ...