How to calculate (and reduce) your churn rate How to calculate your customer attrition rate You can't stop customer attrition if you don't know how or where it's coming from. Let's take a look at how to calculate customer attrition rate,also known as churn rate. The first thing you'...
How can organisations stop attrition of such nature? Paramjit Singh Nayyar, CHRO, Bharti AXA General Insurance, believes such a herd mentality certainly exists because humans are social animals and have social circles. “As an organisation, to make sure it doesn’t get critical, we shouldn’t ...
Employee disengagement happens when workers are apathetic about work. Learn why disengagement matters and how to stop it.
The Start-Stop-Continue framework is a simple yet effective tool for improving team performance and processes It involves ideation on three aspects—what to start, what to stop, and what to continue doing Teams can implement the framework in 4 steps Start-stop-continue templates can help bring ...
Good leaders can reduce turnover and improve retention. The key is understanding what skills a leader must possess to do this. Here are some of the critical skills managers will need to mitigate attrition: The Power of Active Listening
They provide an opportunity toassess achievements,clarify expectations, andstop attrition. It gives managers a chance toalign individual goals with the company objectives. Regular performance evaluationsbuild open communication channelsbetween managers and employees. ...
Preventing churn is an ongoing struggle, and will continue to be for however long your company exists. But that doesn’t mean that you should give up the fight.
Stop attrition in its tracks:by identifying behaviors that suggest an employee may about to quit, so that managers canintervene and try to retainthem Personalize employee experience:to put workers through the right training programs and onto the best career paths throughout their entireemployee lifecy...
A 30% increase in lawyers quitting in Singapore highlights several problems that persist within the legal industry – and I should know, I used to be in itFor the past two weeks or so, my social media has been flooded with posts from Singapore lawyers discussing the mass attri...
Customer churn occurs when someone chooses to discontinue using your products or services—or in other words, they are no longer a customer. Also known as customer attrition, customer churn gives a business owner insight into how well their business is doing over time, which is an essential par...