businesses can identify their most loyal advocates. A high NPS indicates satisfied customers who are not only likely to make repeat purchases but also to actively promote the brand.
One of the best ways for beginners to get started investing in the stock market is toput money in an online investment account, which can then be used to invest in shares of stock or stock mutual funds. With many brokerage accounts, you can start investing for the price of a single shar...
If you’ve calculated your NPS and it isn’t exactly where you hoped it would be, don’t fret. You are still moving in a positive direction—after all, you have more information than you did before. And now, you can start taking steps to improve your score. We’ve listed a few ide...
Today, your customers have more ways to connect with your brand, whether through social media platforms, your website, a mobile app, or in-store visits. For instance, a customer might start by browsing a specific product on your website, explore further on your mobile app, and finally visi...
Sign up for a free account to start creating NPS surveys and improving your healthcare business. Get StartedNo one likes to be admitted to the hospital. And going to a doctor’s appointment generally doesn’t land on many bucket lists. ...
How to increase brand value: 5 simple ideas Now you know how to measure brand value, the next step is figuring out how to increase your worth. Every brand wants to maximize its value. Even if you’re not planning on selling your brand right now, investing in your brand value makes sens...
Investing in the development of your employees brings qualified skills gained through courses, conferences, mentoring and innovative projects. These will enable you to successfully compete with other companies on the market by being able to adapt to changing customer needs. At the beginning of every ...
Integrating customer surveys into your operations can help to collect customer feedback and improve different aspects of your business. In a world where 79% of customers put equal weight on online recommendations and word of mouth, it’s worth investing in good customer service and making sure ...
But how do you get that buy-in if you don’t have anything to report on yet? Jenny has your back in our next tip. 2. Start with a small pilot. “I would call out the importance of experimenting and testing before going all in on a community effort,” says Sowyrda. “Start small...
Learn how a better Net Promoter Score can improve your healthcare business, and along the way get some tips on how to improve your NPS!