Existing scores that track network customer satisfaction have several shortcomings. Survey-based scores tend to be overly subjective, relying on customer memory and perceptions of what they experienced, and they tend to skew toward negative experie...
Interactive computer simulations are commonly used as pedagogical tools to support students’ statistical reasoning. This paper examines whether and how these simulations enable their intended effects. We begin by contrasting two theoretical frameworks—dual processesandgrounded cognition—in the context of p...
Matrix diagrams are an effective tool for visualizing complex (many-to-many) relationships. They help project managers identify the different ways elements interact and depend on one another in order to make better decisions, solve problems, and improve processes. By putting groups of elements into...