Case Management in Salesforce is facilitated through support processes that advise case statuses within the support lifecycle. When moving from one case status to the next, there are usually a series of Activity records created for emails, calls, meetings, etc., with customers/clients. However, ...
Learn new skills, connect in real time, and grow your career in the Salesblazer Community. Salesblazer Customer Pain Points: How to Identify and Address Them A customer pain point is an unmet need or frustration that's waiting to be solved. [Adobe/Studio Science] When you get to the ...
The company builds low-code apps with theSalesforce Platformto speed up case resolution and boost employee productivity. One app, called issue-to-prevention (I2P), helps sales and service teams collaborate with research and development to solve cases in real time. ...
Don’t get me wrong, change sets are suitable for many use cases, but as you’ll see, it only takes a mid-size project to start experiencing the pain that comes with them. To help illustrate this, we will learn from a fictional Salesforce Admin working on a fictional Salesforce project...
Overall, how easy was it for you to solve your problem with [Product/Service]? Question for Exit-intent survey: “If you don’t plan to make a purchase today, can you tell us why not?” View This Exit-intent Survey Template And what about filtering the non-relevant respondents? Well,...
In fact, if your customer service is good enough, it can completely cover a poor purchasing experience. SalesForce found that, even if the company has made a mistake, some 78% of consumers will happily buy from them again if the customer service they receive is excellent.HubSpotbacks that ...
Being a Salesforce consultant involves providing expert guidance and support to organizations that use Salesforce. Learn how to become one through this blog.
B2B or B2C use cases pointed towards a specific product; as organizations have innovated, and the Salesforce platform has expanded, the lines separating each have blurred. This is why learning withuse casescomes into the light – in other words, how do you make products work together in conte...
AI customer servicechatbots are one of the most prominent use cases of conversational AI. So much so that 93% of business leaders agree that increased investment in AI and ML will be crucial for scalingcustomer carefunctions over the next three years. ...
Salesforce Starter for Small Business: In this blog, we will be discussing why small businesses should consider Salesforce and how it can help them.