“Why YSK: In Teams, go to Calendar, and then Meet Now. This will create a meeting with just yourself. Once the meeting is started, your status will be set to red/on a call. Click on your icon bubble and set your status to green/available. As long as the meeting is active your ...
How do I show Microsoft Teams’ status as always available? Teams offer various privacy settings and one of them is to set the availability status. We can change our status options and set it as per our choice, and to do so, go to the top right corner, and click on the profile pictu...
Customer support teams can help improve client retention and satisfaction in your business. Learn how to staff your support team in this guide.
Many people are staying in their jobs but feeling less connected to their work, their teams, and the mission behind it all. For managers, this presents a hidden risk: disengagement may not show up as turnover right away, but it can quietly impact performance, morale, and productivity. One...
Inevitably, people will be late to meetings. But you should get in the habit of starting meetings on time, even if everyone hasn’t arrived yet. If people do come late, don’t stop everything to catch them up. This may encourage people to show up promptly the next time around. Be su...
business. It establishes both a goal for your company and a promise to your customers. Your values are what your brand stands for. Both are important as you build your brand because they keep your decisions in check. Whatever you do as a brand should always stay true to your mission and...
1. Team building event is traditionally related to playing games at resort. T 2. The author claims that playing games together is as important as form teams to solve real work issues and to improve real work processes for team building. F 3. “Retreat” in the first paragraph means...
Learn how to build trust with your remote teams through better communication, peer-to-peer feedback, collaboration tools, and more.
to start. Also, make sure agents have the technology they need to get a 360-degree view of each customer, including their preferences, past purchases, and service history. When this information is available on every agent’s console, customers will always interact with someone knowledgeable about...
Show How You Can Lead and Manage A MarchMcKinsey & Company articlefocusing on leadership in a crisis argues against any instinct to "consolidate decision-making authority and control information." Instead, McKinsey advises fostering "collaboration and transparency" across teams. Du...