The fact is, when someone departs, you have lost a contributor to your team. That means they won’t be helping get things done, and others will have to cover for them. Either you need to push your team harder to fill in the gaps left behind, or you have to adjust priorities and de...
Employee Net Promoter Score (eNPS) is a tool used to understand how loyal your employees are to the brand. It works by asking employees one question: How likely are you to recommend this company as a great place to work? Employees can respond using a 1-10 scale, where 1 means they’re...
" you're going to respond to the most powerful word in that sentence, which is "terrified," and the answer is "Yes, I was" or "No, I wasn't." Let them describe it. They're the ones that know. Try asking them things like, "What was that like?" "How did that feel?" Vocabul...
With negative feedback, be very specific when describing the context, and keep your language neutral. Position the conversation starter as a chance to talk and an opportunity for the employee to respond or fill in more detail. Negative employee feedback examples include: “Do you have some time...
Plus, connecting with a visitor’s intent is one of the most effective ways to keep them engaged during the conversion process. While they are engaged, you can steer them toward a gratifying experience with your solution. But before we talk about understanding the context, let’s understand di...
As OKR Champions do both, this is a particularly powerful framework to know.In studying how people respond to expectations, change, and new information, Rubin found that there were four broad categories of people:Questioner Upholder Obliger Rebel...
Dazzled:To feel extremely impressed by someone’s skill, qualities or beauty. Dead or deadened:Incapable of being stirred emotionally or intellectually; feeling very tired, lacking power to move, feel or respond. Defeated: The feeling that accompanies an experience of being thwarted in attaining you...
Now, you know a few different ways to thoughtfully reply when someone asks you about your day! The way you respond to “how was your day” plays an important role in fostering meaningful conversations, building connections, and showing interest in others. By putting thought into your answers ...
When you hear the message “your call has been forwarded to an automatic voice message system,” it indicates that the person you’re trying to reach is currently unable to answer the call. This could be due to several reasons, such as the phone being turned off, the line being busy, ...
When someone shares something with you, respond with understanding and support rather than immediately jumping to advice or solutions. 19. Develop a genuine curiosity about others Approach conversations with real interest in learning about people's experiences, perspectives, and stories. This mindset mak...