You need to ensure that the individual is on board with your ideas. Once you have talked things through, come to a joint decision on how you should proceed. Allow the employee to ‘own’ the decision—you may be amazed at how they respond! Handle negative feedback with care It's tough...
Making an effort to notice your reactions is a good first step. When you’ve identified how you’re reacting, it’s easier to come up with your response based on the nature of the message. Feedback will often be positive, negative, or constructive. Let’s discuss how to best respond in...
So, how to respond to a customer complaint? Below, you will find seven tips to help your response to negative feedback turn an uncomfortable situation into something constructive for customers and your business. 1. Apologize You may think that a particular customer knows nothing about the busines...
喜欢下载分享 声音简介Jack Zenger and Joseph Folkman have administered thousands of 360-degree assessments through their consulting firm, Zenger/Folkman. This has given them a wealth of information about who benefits from criticism, and how to deliver it. ...
Constructive feedback is an essential tool for leaders to master. It will help you improve the performance of your team and correct important issues in a way that your team will respond positively to. Ultimately, the most important aspect of constructive feedback is that it is framed from a ...
effective manner along with their commitment to making improvements along the way can truly make or break a classroom. Everyone can remember that one teacher who just knew how to reach every student, who created a culture of learning and encouraged constructive feedback between themselves and studen...
What is constructive feedback and how can you provide your employees with constructive feedback to help your team grow? Millennials make for the vast majority of the global workforce, andonly 19% of them strongly agree that they receive frequent feedback at work. To make matters worse, only ...
A mountain of feedback, no matter how constructive, can be overwhelming. Choose a few of the most important things the writer can do to improve the manuscript, then point out an example to help them understand what you’re referring to. Too many “to be” verbs can take the energy out...
Exploring how to frame your advice to authors
Feedback is an interactive process. It’s not only about communicating your thoughts and criticism. An integral part of it is listening. Give employeesthe opportunity to respondand share their concerns, or their own interpretation of the issues being discussed. In that way, you make them active...