Any digital marketing expert knows it’s important for businesses to be active on social media. And while it’s one thing to create acontent calendar for Instagramand publish regularly, it’s a whole other responsibility to respond to comments and keep users engaged. As a business, it’s im...
Social media presence is not only about posting interesting links or pictures on your profiles, it’s a regular customer service channel. And it’s as important as phone, chat or email. Do you know that, according toGartner, failure to respond via social channels can lead to a15% increase...
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For instance, if you try to make melaugh, I may respond with mild amusement—but I may also respond with scorn, with annoyance, with frustration, or with great affection. It's the combo of what you say and do and whatIbring that defines the situation. That is, a listener’s re...
The Active Listeners tab provides one-click access to queries, including complaints, compliments and specific customer experiences. This feature helps you quickly identify and respond to various types of feedback, which gives you context on how to engage with your audience. Sentiment insights Sprout’...
With 83% of people expecting companies torespond to social media commentswithin a day or less, the worst thing you can do when someone comments or complaints about you (or your products) on Instagram is to take a long time to respond. ...
The Active Listeners tab provides one-click access to queries, including complaints, compliments and specific customer experiences. This feature helps you quickly identify and respond to various types of feedback, which gives you context on how to engage with your audience. Sentiment insights Sprout’...
When you write a good comment that adds to the discussion, it often has a domino effect. Others will respond to your comment, which will fuel evenmore comments. The result is more people reading and discussing the blogger’s work, which means a higher comment count. ...
Once you identify your target audience, you can focus on creating relevant content they’ll respond to. For instance,market research showsyounger generations spend more time engaging with content like videos—both as entertainment and as educational content. By contrast, older users may show greater...
Is your urge to post that picture on Instagram to receive likes? Call that friend to ask if it is a good idea to text that guy for the third time today? Is it to pour yourself a glass of wine and create a video to post to your youtube channel?