Learn about the 4 CSAT metrics that matter the most to improving your customer experience! Download our free template to start capturing these metrics.
Product quality Convenience Speed Benefits Engagement experience Getting new customers is great, but making them stick around for more purchases is what makes a real difference to your bottom line. Not just that, but repeat customers have an almost 130% increased lifetime value because when a...
Being a public company Cadence E-Group offsite E-Group Weekly Family and Friends Day GitLab All-Company Meetings GitLab Culture All Remote A complete guide to the benefits of an all-remote company Adopting a self-service and self-learning mentality All-Remote and Remote-First ...
Churn affects every customer segment, and when it creeps up to your regulars and high-value assets, it leads to a shorter customer lifespan with the brand and reduced lifetime value. If customers leave before generating profits, it would also increase your overall acquisition costs. 3. Shrinkin...
The brand witnessed a higher CLV (customer lifetime value) because of the loyalty program. Image Source So, referral programs contribute to an increase in the loyal customer base. Next, if you're ready to start leveraging word-of-mouth at your business, read on to the next section for ...
While there is an upfront cost to the business, referral programs significantly increase long-term revenue by making loyal customers out of your existing customer base. If you are wondering why you should have a referral program and how to run one, let’s take a look at how the top e...
When you have a customer complaint, the first action that I recommend taking is to listen to the issue and focus on what your customer is experiencing. Regardless of whether the complaint is over a price increase, a bad meal, or a service outage, this person is reaching out to you to ...
In this guide, we’ll show you six proven methods to create WooCommerce popups that increase sales and keep your customers engaged. Why You Need to Create a WooCommerce Popup Have you ever wondered why you keep seeing popups on all major eCommerce websites? It’s because popups do a gre...
1. What is a survey response rate? 2. What’s the average survey response rate? 3. Okay, and what’s a good survey response rate? 4. How to increase your online survey response rates? 5. Wrapping up false Imagine sending someone a message, only to be left with a “seen at” not...
Once you’ve determined which ESG initiatives are musts, the next step is to embed them in the organization. The five Ps listed above can serve as a practical checklist. What can we do to reconcile tensions when needs driven by purpose or ESG priorities c...