We work with hundreds of organisations all around the world on using feedback to improve their customer experience. From people who are just getting started, to innovators who are pushing boundaries in using fee
Customer feedback doesn’t just let you in on customer experience and satisfaction; it’s a rich source to get to know your customers more deeply. With the right survey questions and data analysis, you can find details about their preferences, background, shopping habits, and much more. CASE...
When you receiving emails with feedback information, and you want to reply to them all in the same content with the results of the feedback and the thank you note, generally speaking, you will manually reply to them one by one if you don’t have any efficient ways. Are there...
to-the-point response. "I appreciate your thoughtful remarks. Collaborating with you and the group is an absolute delight. Here are a few real-life examples that might give you a clue on how to react in certain scenarios.
Email is one of the best ways to communicate with customers—it's important to get it right. Here's how to send a professional email response.
Combining customer feedback data with an effective CRM tool likeBIGContactscan help segment customer lists based on demographic and behavioral traits. You can then design personalized email campaigns to target each of them. Using experience scores such as NPS and CSAT can help you identify the chur...
Learn how to reply to an email like a pro with expert tips. Boost your response time and email etiquette with better communication.
Here are some variations on “Have a good day”: Hope your day goes well, Enjoy your day, Have a good evening, (if you’re sending an email toward the end of the workday) Have a great weekend, (if you’re sending an email on a Friday and don’t expect to engage with the recip...
Select to add emojis in your comment. G Mention a usericon Select to mention a user while adding comments. If you use this option, the mentioned reviewer receives a notification in email and the Creative Cloud application. You can access the referenced comment section in the design when you ...
The functionality and creativeness of follow-ups are only limited by your imagination. Amazon’s email below is a great example of a short and smart follow up. Since clothing sizes may vary, Amazon asks customers about their experiences. Then, this feedback is used on the website to spe...