If you booked with a low-cost carrier—like Spirit Airlines or Ryanair—you have to contact the airline directly to request any changes (cancellations, refunds, exchanges). Keep in mind that if you request a flight change from Capital One Travel and then request the same change directly from...
Due to Thomas Cook going bust, the demand for these destinations has sky rocketed as people try to rebook holidays and flights have been cancelled. Therefore, I’d actually avoid the usual suspects of The Canary Islands and Turkey as right now, the flights are much more than you’d normall...
Then a customer can decide whether or not to rebook a room or a ticket. Besides that, it can get a discount for the traveler if the airline has lost luggage, the flight was delayed, or something went wrong during the flight.Disruption and customer care managerIn the social-media dominated...
I have to admit upfront that I had no clue what to expect from Jetstar. I knew they were an ultra low cost carrier who charges for everything, but I wasn’t sure whether the experience would be more like Easyjet/Ryanair/Air Asia, or more like JetBlue. What I did know is that ...
Long gone are the days when you could rock up to the airport on the day and ask for a cheap flight. The stats show that flights costs almost always go up in the last week before travel – and that’s before even taking into account travelling at peak times. ...