or, you can leverage autotrigger feature in Service Now, where if you send an email from Splunk with a specified format to a configured Service Now email, Service Now will be able to raise an incident with the details sent in the email. see : https://community.servicenow.com/comm...
Gardner:Because the solution is built on aprocess and workflow platform, ServiceNow, which is highly integratable, it sounds like you can bring in third parties specific to many industries. How well does this solution augment an existing ecosystem of partners? Yon:ServiceNow is a market-ubiquitous...
Anautomated incident management systemcan provide just this type of experience. More specifically, using a chatbot, the appropriate employee can create the issue and work through each stage of the ticket in your organization’s business communications platform. Here’s how it can work if you useJi...
it isn’t a chore to increase your own satisfaction. helping employees help themselves impactful self-help capabilities can give an employee access to three different types of information that historically would have prompted them to raise a ticket: warnings:informs an employee of a current issue ...