Customer service is all important to any business, because it is the interface between you and your customer before, during and after the point of sale. Proper attention to service delivery can result in amazing customer loyalty and it is not going too far to say that your success or failure...
Good customer service is almost expected these days. The concept of providing the best customer service should rightfully be the bread and butter of your business. It is a way to truly differentiate yourself or your company and has to go beyond providing good customer service and offer remarkable...
Final notes Going the extra mile with your customer service isn’t rocket science—start by gradually implementing some of the tried and true tips above. By doing this, you’ll outrank your competitors and have happier and more loyal customers who’ll return for your products again and again....
The best support reps are empowered to solve problems in creative ways. They’re not just following scripts, they’re vested with the authority, autonomy, and resources to solve customer problems in ways that fit the situation. An agent who feels empowered to provide great service will go abov...
“Our purpose is simple: to live and deliver WOW.”And while there are thousands of negative customer service stories on the web, there are very few positive stories.Whether you provide customer service by phone, email, live chat or social media, we've gathered some of our favorite stories...
Provide the right tools. Automation is the key to improving your customer service team’s efficiency. Use customer service software that will help your team thrive even with myriad customer issues and queries. Some of the most commonly used customer service platforms areZendesk, Hootsuite and Live...
There are many factors to be considered when attempting to provide best customer experience, including quality and pricing of products or services, and the degree to which a customer feels comfortable in the service/sales environment. Undeniably, the biggest feature of good customer experience is ...
In order to provide an efficient service, it is important to have best practices that your team can follow. There should be a consistency to your service, so that every customer is treated to the same high standards. When your team understands how they should communicate, interactions can be...
Provide fast responses. Tailor your communication to individual users. Build trust by reminding customers that you are human. Automate the process, using tools likeSprout Social. Do you have any more questions about how to use Twitter for customer service? Let us know in the comments section bel...
This is part one of a two part article. Successful business owners understand that everything relies on good customer relations. Herewith, the top ten tips to help you provide for your customers needs and keep them loyal to you.