How likely are you to recommend our company to a friend or colleague? Collect the NPS survey results. Subtract the number of detractors (scores of 0–6) from the number of promoters (scores of 9 and 10). Divide that amount by the total responses. Multiply the final number by 100. Numbe...
Never use NPS as a basis for any form of individual incentivisation. People will always try to ‘game’ the system. The best scores will go to your team members who are best at sweet-talking customers, you’ll miss out on a huge amount of constructive feedback, and lose a reliable me...
someonethey payis asking them to spend time on something that offers no immediate value. You need to flip the script by making your survey as seamless, easy, and enticing as possible. Here are the three best ways to make sure customers actually fill out yourNPS survey. ...
5. Automate your NPS follow-up process with Survicate false While you need to pay close attention to your NPS score, it's equally crucial to respond to the feedback you receive from your customers. By following up with NPS Promoters and Passives after they’ve completed the survey, you...
Customer Lifetime Value is the total income expected from a customer over their relationship with your business. Learn how to maximize it with our insights.
Employee productivity, or Overall Labor Effectiveness (OLE), is usually calculated by dividing total sales by the number of employees. However, a fuller picture also considers the hours your employees are actively working and the amount of quality products they produce during that time. Our OLE vi...
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It’s one of the most used standardized metrics worldwide to measure customer loyalty and stickiness. Many experts, includingFrederick Reichheld, refer to NPS as “The one number you need to grow.” Here is the formula to calculate NPS score: ...
the investor can invest either through a lump sum amount orSIPs. ELSS mutual funds are suitable for small investors as well, who wish to invest small and regular amounts to save tax. However, if an investor has a lump sum amount, they can also invest the entire amount in the top ELSS...
Market research can inform key business decisions by showing how customers will respond. ✓ Learn how to get the market insights you need to take action.