You can measure the accuracy of your Atlas Vector Search query by evaluating how closely the results for an ANN search match the results of an ENN search against quantized vectors by using the same query criteria. That is, you can compare the results of ANN search with the results of ENN ...
BACK TO BLOG Continually measuring, tracking and acting on first call resolution (FCR) analysis outcomes should be the cornerstone of your call center evaluation process. If you don’t measure FCR, you can’t improve it. Companies that consistently measure FCR are seeing major performance ...
To measure brand awareness on social media, focus on thekey performance indicators(KPIs) that tell you how well your target audience recognizes, remembers, and engages with your brand. Like: Reach: The total number of unique users who saw a post in their feed Impressions: The total number of...
Appointment reminders, surveys, efficient scheduling, and other patient engagement messages are only worthwhile if they're successful for your practice. But, how do you measure the success of your patient recall methods? Uprise is embedded with4PatientCare's solutionsto not only automate your recall...
Then you can work towards the highest form of brand recall: top-of-mind brand awareness. How to measure brand recall The best way to measure brand recall, is by conducting a survey. Whether you’re going for aided or unaided recalls, there is a simple calculation you can make. Your ...
Brand awareness refers to people's simple knowledge of your business's existence. But you need to go beyond measuring how well-known your business itself is among the general public; you also want to measure awareness of your products and services specifically—both what they are and what they...
For once-mighty brands slowly losing their grip, there are often more questions than answers. Follow our expert brand turnaround steps for success.
Colin Mann at Enghouse Interactive explains why FCR matters and how to measure it in this video.Why Is First Contact Resolution Important and How Do You Measure It?Put simply, First Contact Resolution is about engaging with a customer query first time, and ideally quickly as well, without ...
Your business won’t gain new customers and more revenue unless people know about it. Here's what brand awareness is, how to measure it, and why it's important.
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