To protect your business, you need to reduce churn and retain your valuable customers. Let’s explore the impact of churn, how to see it coming, and what to do about it. What Is a Good Churn Rate? A“good” churn rate depends on the industry, business model, and stage of growth. ...
Ways to Measure Customer Experience I love surveys, and surveys are one of many ways to measure CX. We'll dive into specific surveys that help measure customer experience in a few, I promise. However, there are tons of ways you can survey your customers. For example, you may send out s...
How to improve your customer retention rate Examples of great customer retention strategies How to measure customer retention success You know it, we know it, we know you know it and you know we know it, but we’ll say it anyway: repeat business is where you’ll make the real money. ...
s ability toretain existing customers. Going beyond profits and losses, your customer retention rate helps you see how well you keep customers over months or years. It gives you a measure of how well you prevent customer turnover, also known as churn. Without this information, you may not ...
It is much easier to save a customer before they leave than it is to convince the customer to come back. Learn how to measure and prevent customer churn.
1. Customer Churn Rate Enables You to Calculate Lifetime Value Churn rate is a measure of a business’s current performance, but it can also be used to gain an understanding of longer-term performance. “Average customer life time” is a metric that can be extrapolated from churn, and it...
Interested in harnessing the metric of customer churn to help retain customers and grow your business? View this post to learn about customer churn!
A critical step toward improving customer retention is knowing you have a problem in the first place. Our research shows that 32% of companies don't measure retention at all. 🤯 This is the very first step to improving your retention rate. So let's learn how to calculate customer retentio...
The customer retention rate is an important metric to measure in your SaaS. Not only does it tell you how well you are keeping customers returning to your product, but it also can indicate how well you are impacting improve the user churn rate. The key to remember when you’re looking to...
1) Customer satisfaction surveys One of the most common ways to measure customer satisfaction is through customer surveys. This can be done via phone, or in person, but the most common is tosend out an email or online surveyto customers after they have made a purchase. You can use surveys...