Organizational cultureAccording to O'Donovan, CEOs must face three major challenges in the 21st century: driving change, managing corporate culture so as to reverse the increasing occurrences of corporate malfe
Tools and platforms like these make it easy to understand what drives engagement at your company, and which questions you can ask to measure and assess it. Each company can have different drivers of engagement, and they can change over time. A good survey will identify the top drivers for ...
Customer satisfaction is about more than just minimising complaints. Here are 4 key metrics that are critical to your business success.
From there, you can select the metrics you’ll use to measure the success of your efforts. “Specifically, the content we create to help business customers manage risk aims to be of use to those folks. We call that utility content, as it aims to empower –...
You can also consider trying to sell, or suggest, the value of promoting from within, but culture change like that can be a tough sell. If you're looking to make that case, check out our guide:benefits of promoting from within.
Most companies don't know how to change their workplace culture. Every company is different -- some make changes happen quickly; others take more time. Some use a formal, top-down approach, while others approach change more organically. ...
With asocial listening tool, you can even measure how your brand’s share of voice stacks up against key competitors. This is a highly effective way to gauge your brand’s visibility and market share within your industry. Learn more about social listening tools ...
An infographic that describes how to measure the 5Rs of reverse logistics. Measurement involves assessing the efficiency and effectiveness of Returns, Reselling, Repairs, Recycling, and Replacement processes within a supply chain. Importance of Reverse Logistics to Your Business ...
Step 1: Immerse yourself in social media culture We asked our LinkedIn community which skills are the most important to become a social media manager. Of the 784 respondents, 44% said understanding social culture was the most critical to success. There is no training, course or class that can...
on employees and develop a robust change management plan. This includes creating a culture that fosters AI-human collaboration. Quick wins that demonstrate the power of AI to augment, not replace, a workforce go a long way here. So does leadership that drives—and even evangelizes—change. ...