Do you know how to improve front desk operations in a hotel? You’ll discover the most important strategies in this article.
One common reaction in times of crisis is to dramatically reduce your hotel’s average daily rate (ADR) to boost near-term revenue. While dropping ADR may be a temporary solution, it can take twice as long to recover from. During periods of economic downturn rate parity can become an issue...
A Client Service Manager has to provide assistance to clients on call and resolve their issues. Since there is no field work associated with the role of Client Service Manager, frequent travel is not required in this role. Client Service Manager jobs usually come up with desk-based job roles...
If you’re looking to start a new hotel business, you’ve come to the right place since we’re going to show you exactly how to do it. We’ll start by sharing how to open a hotel step-by-step, then answer some frequently asked questions about running a hospitality industry business a...
The impact of hotel culture on guest satisfaction Building your hotel culture to reflect that of the local community may go a long way to securing your property more bookings. Being able to stand out from the competition is a rare and powerful trait if your hotel is able to manage it. ...
It is an illustration of the small hotel organizational chart. Here, we can see the corporate owner. It only happens when the hotel just started its business after this, the general manager reports to the owner. The trainee employee communicates with the owner and the front desk attendant. ...
Learn how to make a hotel reservation without a credit card and manage your finances smartly. Find out alternative payment methods for hotel bookings.
Modernizing your hotel front desk infrastructure to meet EMV standards has the following advantages: Offers guests modern mobile paymentalternatives– EMV readers can accept wirelessGoogle Wallet, Apple Pay & Samsung Pay; Reduces liability/chargebacks– hoteliers processing cards with chips the old-fashio...
Learn how to find hidden cameras with iphone in this comprehensive guide. Discover the top methods on how to detect hidden camera and safeguard your privacy.
“We were able to manage the whole environment." And new vulnerabilities are introduced with updates to mobile apps, he adds. Nearly all digital locks in the hotel space have encryption that mirrors financial institutional security, according to TJ Person, founder and CEO of mobile key provider ...