Properly set expectations for what the client is going to receive. We do podcast launch and ongoing publishing services so it becomes very important that the client has the proper expectations of what’s included in the service, what’s not, how it all worksbeforewe ever do any work for th...
If you don’t see these four signs in your business, you may need to work on how to keep your customers happy. Remember the overarching principle: Make them feel special. How to keep your customers happy 1. Listen to them If you aren’t asking your customers for continual feedback, you...
There will still be client fall off, i.e. a rate of attrition where customers no longer buy from your business. Therefore you need to work hard on customer retention and make it worth your customers’ time and effort to stick with your business. Reverting to basics with customer interaction...
An unhappy customer is more likely to share their experience than a happy one. While this adage may be true, happy customers are essential for positive word of mouth and can help bolster your acquisition. In particular, family and friends are the most trusted source for product recommendations ...
can give you more flexibility, autonomy, and potential to push yourself in new directions. Building that business with Upwork can make it easier for you to promote your services, showcase your best work, embrace new client relationships with confidence, and watch your consistent efforts pay off...
Help your client rehearse complaining rather than criticizing. Step three: Teach them the magic rule Psychologist John Gottman found that happy marriages depend on the magical 5/1 rule.3That is, there should be five good interactions in the relationship for every not-so-good one (such as a ...
building strong customer relationships because it’s a way to get to know your audience so you can figure out the right ways to market to them. With CRM software, all of your employees will have access to real-time client data that they can analyze to better understand their target ...
mobile apps is good for the environment in that less carbon is emitted. It is also a way to use less of the battery on the device, which tends to make your customers happy. In order to measure this cost, it is good to first understand the major contributions to the energy consumption....
1. Make customers want to give feedback. The question is simple enough: Amongst the torrent of noise people receive in their inbox, how can you make your feedback invitation the one that they’re motivated to respond to? In one sense, the answer is simple too. The best way to get mor...
Today, the way you communicate with your customers can make or break your brand. Improved communication with customers can lead to happy customers, repeat purchases, and increased referrals. According to a Microsoft study, about one in three people say the most important aspect of customer service...