Unit2CommunicationskillsLecture3Makeanapologyletter Afterlearningthisunit,youwillbeableto:.Mastertheskillsofwritingapologyletter Ⅰlead-in Ⅰlead-in OurdreamwastobringtoShanghaiatributeeventdedicatedtoChinawhichtellsourhistoryandvision.没有称谓开头，应该首起一行，Dear×××，再起正文，此第一段没有出现“道歉...
customer is to apologize sincerely.Remember that your success depends on our customers’satisfaction.This part,we will learn how to make an apology letter.Our teaching aim is:To Master the skills of writing apology letter.Lead-in Look at a video about the apology by DG,then let’s ...
Iseverythingtothepoint?Arethereanymistakes?Doesthewriteruseanylinkingwords?languageArethereanygoodsentencepatterns?Isthereanyadvancedvocabulary?精品PPT 道歉信：是指因过失或疏忽等做错了事，给别人带来了麻 烦或损失，发觉后给对方赔礼道歉并请求对方原谅的信件。通常包括以下三部分内容：1:开门见山，表明写信目的，...
An apology letter is a written declaration, either in the form of a physical document or an email, that admits error, mistake, misunderstanding, or misbehaviour and requests forgiveness or tolerance. The purpose of writing an apology letter is to repair broken relationships and trust between two ...
Dear Bob,_ Yours sincerely, Li Hua.17 I am writing to make an apology to you for I forgot to return a music CD which I borrowed from you last week. Yesterday I came back from England and found it in my luggage. I am so sorry that you cannot listen to it at present. The CD ...
We all make mistakes, and sometimes, those mistakes offend others. Depending on the situation, a simple “I’m sorry” might not be enough to make up for the hurt you caused by offending somebody or letting them down—you may need to write an apology letter. ...
We all make mistakes from time to time. When that happens, it is worthwhile to mend the situation. One way of patching things up is by writing a letter of apology to say you’re sorry. But how should you go about writing an apology letter? Keep reading for more about how to write ...
Keep in mind that these apology letter templates are only meant to be used as a reference. It’s essential that, while you follow this skeleton, you also incorporate your brand’s unique voice and tone into these emails. 1. Negative product or service experience Things don’t always go as...
3. Commit to Positive ChangeConclude with a promise to make things right. Outline steps you’ll take to prevent future issues and emphasize the value you place on the relationship. Sample Openings: How to Start an Apology Letter A sincere and personalized opening sets the tone for the apology...