A knowledge base search feature is a must-have. Implement the tricks in this article to make it possible and easy for your users to search your knowledge base. Let’s start this with a question (which, be warned
KI 2003: advances in artificial intelligence : 26th Annual German Conference on AI, KI 2003, Hamburg, Germany, September 15-18, 2003 : proceedingsSelf learning or how to make a knowledge base curious about itself - Rödder, Kern-Isberner - 2003...
We’ve told you how to make a knowledge base, so now it’s time to make sure that your knowledge base can be found “externally” through search engines like Google. You want your knowledge base to be found by customers who are browsing for information on the web. When your knowledge b...
A knowledge base should inform, educate, motivate and enable users to make the most of your product. Its purpose is to make it easy for your users to navigate and find the information they need. It should also offer customers a more convenient support experience. Meaning, accessible on mobile...
Samsung cleverly uses its community forum as a customer-driven knowledge base. Product specs: Customers need to make sure your product is compatible with their needs. This section includes all the necessary features, functions, dimensions, materials and performance details of your products. Policies...
After creating your style guide, stick to it so your articles are easy to follow. Step 5: Incorporate visuals “A picture is worth a thousand words.”– This rings true for knowledge-base articles. Use images, GIFs, and videos to explain complex processes. Tools like Snagit make ...
Gather a group of people who are responsible and discuss the whole thing with them. And it would be even better to hire a professional who specializes in knowledge database development. Including others is imperative since you do not want to miss a thing, or make a mistake by doing somethin...
The benefits of building knowledge bases Both internal and external knowledge bases can make a huge impact on your business—from better customer service to streamlining employee workflow. Here are just a few ways where building a knowledge base could improve your business. ...
You can categorise questions by what aspect of a business they address, such as Products, Accounts, Delivery and Troubleshooting. Deciding these categories early can help you come up with more specific questions. It's important to make navigating and understanding a KB easy so customers don't ...
Make your content scannable by using bullet points and highlighting specific parts of articles Here’s what a simple knowledge base looks like. HighQ Help Center Scroll through this KB, and you will find that it’s extremely easy to navigate. It has bullet points in the right places, a ...