Empathy needs to be the cornerstone of your customer service strategy. Learn how to cultivate cognitive empathy in your team. Salesforce Canada December 2, 2020 5 min read Share article Share article Just For You Deploy a Crisis Response App to Support Your Workforce and Business Continuity ...
Learn how to quickly respond to service requests in a contextual way. See how to: Build service around your customers Deliver fast, contextualized service with unified data Give service agents the right tools Go to Chapter 3 < Chapter 1: How to create commerce experiences that drive growth ...
However, your atheistic self might be wondering why only Salesforce. Well. In this article, let’s have a look at some of the benefits that you would get if you acquire a Salesforce Certification. Before moving to that, make’s understand what Salesforce is and what the distinct credential...
What your customer needs from Salesforce. At last, you’re ready to respond. This is the third and final step of our objection handling process:Deliver—respond to the objection. It’s time to consider who’s the best person to deliver the response. This decision depends on: What ...
Sales automation software is transforming this process by putting many repetitive tasks on autopilot. This frees up sales reps to focus on building relationships and leveraging unique insights from artificial intelligence (AI) applications. In this guide, you’ll learn how to start and succeed with ...
I always wanted to learn more about Apex but didn’t really know where to start. Bear in mind: I’ve been working in Salesforce for a long time and this was before Trailhead was around. So I started off simple, exploring what sort of tasks I could do more quickly with Apex than I...
When you have a huge pile of feedback data, it can become overwhelming quickly. In that case, it helps to sort the data into categories to gain some clarity and plan out your next moves. For example, sorting thequalitative vs. quantitative feedbackdata will make it easier for you to ana...
Create a sales forecast in no time. Learn about the methods and formulas, the definition, and get a free Excel template or a specialized software tool to jumpstart your sales forecasting.
Learn how to unlock the power of digital customer service, and drive long-lasting customer satisfaction as a result
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