This is part one of a five part series on preparing for an interview.此系列视频共五个，今天这个是第一个。Interviewing for a new job can be a huge source of stress and anxiety. And if you're interviewing for a job in a non-native language, the stress can be even higher.为找一份新...
Job Interview Question and Answer: How Would You Describe Customer Service? Why Do Interviewers Ask This Question? Hiring managers ask, “How do you define customer service?” to learn how you will interact with their patrons if you get the job. They want to make sure that you can maintain...
All job candidates have weaknesses and HR professionals and hiring managers understand this. You can turn your weaknesses into strengths during the job interview by taking a potentially negative question and answering it with care. For example, if you were to say, "I have been told that my at...
If you want to hire a stellar customer service employee, they should have a certain set of skills that truly connects them with customers and creates a satisfying experience with your organization. We‘ve curated the following list of essential customer service job skills and what inter...
You need to ask how they feel about it and let them ask any questions they might have. If they are not prepared to work under these conditions, it is better to find out in the interview than later, when their job performance fails to meet expectations, they have to tak...
Ask them to cite examples of where and how they’ve done this. For instance, a classiccustomer service representative interview questionis: “Can you give me an example of a time when you’ve had to explain something complex to an angry customer? What did you do, and what was the result...
Objectives carry a lot of weight. It doesn’t matter, what is your background or for which job position, you are applying for. A clear, succinct, one-sentence objective can easily capture the attention of the recruiter and will bring you more close to the interview process. ...
If you must keep the interview details between yourself and the customer, put together a non-disclosure agreement (NDA). Get ready for game day It’s finally time to interview your customer. You've printed copies of the interview questions and customer write-ups for everyone. You’ve charged...
Who should you interview? (And how to ask ‘em) There are loads of different people you can interview in addition to current customers. Prospects, leads, customer support staff and otherVOC aggregatorsare great for giving you a wider perspective. ...
officers, so your resume will not make it to the top of the pile. If you manage to formulate a specific resume objectives for customer service, your resume can make you seem more focused on the needs of the employer, so you have all the chances to get an invitation for an interview. ...