how frequently people use a benefit and how satisfied they are with it, and if it helped them stick to a medication regimen. They can also include markers that indicate impact on long-term health, such as an individual’s own assessment of their healthy days, mental heal...
The measurement and analysis steps have already been carried out (in two ways: conventional variance analysis and planning and operational variances) and the question is focussing on what planning and operational variances might tell us. We are also asked to advise the CEO...
When you’re clear on your goals, you can use these metrics as benchmarks to gauge success. How to set clear CRM goals Like any quantitative tracking, CRM analysis must be done regularly to monitor the results of your overall customer experience. Only then will you know if the work you...
Discover what is strain, its types, its relationship with stress, and a simple guide to calculate it for higher efficiency, improved measurement, and analysis.
Well, we’ve identified five key EX KPI outcome measures that indicate how well an organization is doing across key aspects of the employee experience. These are: Engagement Experience vs expectations Intent to stay Inclusion Well-being The higher an organization scores across these indices, the be...
As most assessment methods (such as questionnaires) have put a quantitative lens on SRL (i.e. the more, the better; measurement of frequency or agreement), to date, methods that qualitatively assess SRL (i.e. the more adequate, the better; measurement of fit between strategies and learning...
Learn about the 4 CSAT metrics that matter the most to improving your customer experience! Download our free template to start capturing these metrics.
The key is to choose KPIs that are closely linked to your strategic goals and that provide insights into your business’s performance. This means not all metrics will qualify as KPIs, only those that indicate your progress towards important business outcomes. Importance of key performance indicators...
GDP per capitais a measurement of the GDP per person in a country’s population. It indicates that the amount of output or income per person in an economy can indicate average productivity or average living standards. GDP per capita can be stated in nominal, real (inflation-adjusted), orpurc...
The BEA provides the deflator on a quarterly basis. The GDP deflator is a measurement of inflation since abase year. Dividing the nominal GDP by the deflator removes the effects of inflation.4 For example, if an economy's prices have increased by 1% since the base year, the deflating number...