With mounting customer expectation for excellent service, frontline service employees' prosocial service behavior is of great importance since it helps enhance customers' perceived service quality, which is critical for maintaining a hotel's competitive advantage relative to its comp set. Regardless of ...
There are many reasons why people engage in prosocial behavior, and in general, gender and culture don't make a difference in whether people help, but how they help others. Women are more likely to help in a nurturing way, and men are more likely to help in a chivalrous way. In additi...
prosocial behaviorwarm glowprospect theoryA fundamental puzzle in the social and natural sciences is why humans, in contrast to other animals, routinely help strangers at substantial personal cost. CurrKang, PollyDaniels, DavidSchweitzer, Maurice E....
Since our study materials ask participants to choose an activity for the upcoming weekend, we recruited participants on a Thursday (all of them completed the study on that day) to increase the realism. All reported living in the United Kingdom, which was important because our materials contained...
Model Behavior Research shows that children as young as 16 months old are more likely to exhibit prosocial behavior like helping others when they observe adultsacting kindlytowards people. 5. Help Them Make Amends Of course, acknowledgment isn't enough; restitution is also in order. "Kids need ...
We developed and tested a model that illustrates the benefits of team mindfulness with respect to helping teams resist and bounce back from adversity. Based on the literature on team dynamics and conservation of resources (COR) theory, we propose that team mindfulness can facilitate task‐ and emo...
If compassion is indeed infectious in this way, the potential benefits of meditation are obvious. If just 3 weeks of10-minute meditationscan lead to an increase in friendly, helpful behavior, it’s not difficult to imagine what mindfulness on a massive scale could mean for relationships and com...
Furthermore, consistent with previous findings, we predicted IPD to increase as a function of age. Moreover, in line with prior results29,30, we expected distances in the Passive Approach condition to be greater than in the Active Approach condition, among all age groups. Last, we ...
After they prove themselves trustworthy, increase their freedoms and responsibilities.And if they still need to learn to come home on time, have a conversation about what went wrong and troubleshoot together for the next time. Some kids just have a hard time being on time, but don’t give ...
For children to develop the capacity to feel empathy for others, they must feel seen, felt, and understood. Teachers who know, appreciate, and respect students beyond academics help children feel cared for and increase their ability to care for others. ...