5 ways to improve customer service efficiency A support team can only be as efficient as the tools and collaboration norms that support its day-to-day operations. Here are five ways to banish complexity, increase overall efficiency and empower your team: Improve time to resolution Empower agents...
Brand power is the magnetic pull of your company that turns everyday people into advocates for your company. It’s a measure of how well you resonate with your target audience, gain their trust, and strengthen your position in your market. Brand equity, on the other hand, is more commonly...
However, some brand explainer videos are demonstrably better than others. So what can you do to improve yours? Defining Your Goals First, you need to decide what counts as "success" for your explainer video. There are many examples of "good" explainer videos out there, but this assessment ...
9 best practices to improve your NPS Improve your productivity Encourage customer recommendations Create and foster a (customer) feedback culture Improve first response time Follow up immediately to deliver customer delight Provide self-help options to customers Measure & improve your Brand's Responsivene...
However, when potential clients visit your website, they don’t have the same opportunity to size you up. Your online visitors can’t look you in the eye, so they look to your messages to help them decide whether to trust your brand, your business and you. ...
Velasquez’s recipe for value-added content that can improve your personal brand includes: News-driven content.“This should be 45% of your overall content mix. Monitor the news cycle for stories, new studies or current events you can tie your personal brand to. Then, create articles on thes...
Are you looking to grow your brand’s social media presence? Consider these six elements when creating a new post to see a return on investment.
Take your brand to the next level. Improve your work performance. Find out more Improve your work performance. Learn how to master your schedule. Find out more Learn how to master your schedule. Elevate your leadership skills. Find out more ...
Understanding AI’s capabilities can help you make an informed choice about which tools will be most helpful for your business. Some commontypes of AItechnology used in marketing include: 1. Generative AI Generative AIusesmachine learningto create brand-new content such as text, images, videos, ...
Guest author Matt Diggity shows how you can improve your brand identity by conducting more surveys with your customers.