Setting clear goals has been proven to be one of the best ways to improve your overall performance at work, with anearly piece of researchby Lock and Latham suggesting that, 90% of the time, challenging goals lead to performance improvement. This is because stretch goals ensure you remain la...
Behind every customer and service call is a real human who has a question or concern that needs to be answered. The person needs to feel understood, heard and served. Active listening is a key skillset you can develop by practicing daily with your co-workers and family. First, you should...
If you are an employee, increased productivity can be the key to promotion, or to more free time. If you are a business leader, increasing the productivity of your company can improve your bottom line and help you to weather economic downturns. Either way, you should be constantly seeking ...
goals include: Complete advanced Excel training within three months to improve data analysis capabilities. Deliver three internal presentations this year to strengthen public speaking and leadership confidence. Earn a professional certification, such as a PMP or CPA, by the next performance review period...
So, you now have a good feel for the general factors around how to motivate employees. And you have also invested time in exploring what makes individual workers tick. The challenge now is to come up with some practical steps you can take to boost employee morale and improve employee motivat...
So they’re actually showing up and complaining and undermining and resisting every attempt to try to improve or innovate or work better or work smarter. You have to turn them around. And many of them probably can be turned around. But if they can’t be, you’re better off ...
Three simple phrases that have the power to improve client satisfaction. On the other hand, Chatbots will only operate if they are designed to the utmost level of intelligence. They need to get savvy, as I've already stated. A chatbot must be able to comprehend the issue. If they realize...
While somewhat tricky to spot and a sensitive topic to broach, warning signs include absenteeism, low morale and motivation, changes in work performance, lack of teamwork and sometimes even conflict. The idea is to address these shifts in employee behaviours sooner rather than later. ...
In this McKinsey Five Fifty, we look at meaningful steps companies can take to improve employee engagement while also boosting morale and productivity.
Employee engagement is essential for your organization to be healthy and successful. Learn how to improve engagement to drive business results.