When it comes to retail stores, customers want to feel valued by the staff and provided with a seamless shopping experience. In this article, I will share five tips on how to give great customer service in a retail store. Read More about The Art of Giving Great Customer Service in a Re...
First, let’s define exactly what we mean by customer service.According to SAP, customer service is “the assistance and guidance a company provides to people before, during and after they buy a product or service.” In other words, it’s the interactions that customers are offered in respon...
How to improve customer experience in retail stores With the help of retail CX technology and the multitude of creative solutions on offer, there are unlimited opportunities to elevate your customer experience. Primarily, the customer experience needs to be seamless from start to finish, finding impr...
You can also integrate your ecommerce store with social media to not only improve your social media presence, but also create a platform for customers to get in touch easily. For instance, Facebook Messenger is a great tool for customer service, which has the option to either respond right ...
However, e-commerce businesses can still offer good customer service; it just takes a little extra work. Here are a few tips to improve how you interact with customers through your online storefront. 1. Ask for feedback. You need to develop the habit of asking for feedback. While it mig...
you can take is to recognize employees for their accomplishments. Most managers think money is a motivator; they’re wrong. Money is important, but it won’t improve their performance. Praise and recognition—which cost nothing—are the most important tools you can use to motivate your ...
Are you looking for ways to improve your store's sales? If you’re trying to grow your retail sales, role-playing is essential to your daily practice. Retailers who are struggling fall into the trap of thinking their associates can sell without ever practicing a sales process. Without practic...
And to ensure that you are effectively measuring and improving customer loyalty, NPS is the right metric for it! Many businesses use NPS as a tool to measure and improve customer loyalty. But how effective is NPS in customer service? And how does it work? Let’s explore this in detail....
And how can you improve your product or service?Without customer service, you’re just guessing. With customer service, you have the answers. Directly from the customers themselves.How you communicate with customers differs from company to company.Today, there’s no shortage of customer service ...
Why use video for customer service training? When it comes to training your team in customer service, there are lots of options available – face-to-face sessions, manuals, brochures and workshops. So why choose video? There are a variety of reasons why it’s such a great choice: ...