In an agile organisation, leaders must rapidly respond to changes in the marketplace by making quick decisions. You can improve your understanding by taking the Agile Leadership and Management course by The Open University and Agile Business Consortium. 4. Interpersonal skills Interpersonal communication...
Well, here at the BBC we have to creative. In fact one of our values states that 'creativity is thelifebloodof our organisation'. Lifeblood here means 'the most important thing to make something a success'. Neil Rob, I can see creativity is in your blood – but on an everyday level ...
This decision-making skill is closely related to organisation. Some decisions need to be made more quickly than others. Some have a set timeframe, others are more open-ended. Time management skills help you to work effectively within the confines of a particular situation and meet deadlines. Em...
In fact one of our values states that 'creativity is the lifeblood of our organisation'. Lifeblood here means 'the most important thing to make something a success'. Neil Rob, I can see creativity is in your blood – but on an everyday level how can we all improve our creativity – ...
We want each member of our organisation to achieve their fullest potential, so this means creating avenues for them with appropriate autonomy to innovate and improve their workplace experience. Since our employees know best how to engage customers, we give them asignificant role in desi...
Take a moment to consider the irony here. In our quest for division and specialisation, we’ve segmented our organisations into silos that often lose sight of the overarching goal: delivering stellar customer experiences. I once worked for a global organisation where, in a moment of what I ass...
Measuring employee engagement monitors new initiatives, increases your return, & keeps your employees happy. ✓ Learn how to measure employee engagement!
These measurements can serve different organisational purposes, but the most common goal is to improve or sustain performance levels by eliciting behavioural change. The underlying assumption with regard to this tool is thus that it is able to raise the performance of a whole organisation by raising...
To help your child successfully consolidate what he/she has learnt in the classroom and to best perform in their exam, Mrs Carolyn Jones, Head of Learning Support at LEH Foshan, offers suggestions not only for revision but also on how to improve study skills throughout their educational ...
Many customer service skills can be learned and refined with practice. Here are 10 tips to provide top customer support and gain loyal customers.