A few refund requests each month is normal for an active membership site. But if you’re getting an unusual number of them, it might be time to take a look at the quality of your new content or your site layout. What can you improve? Is there a common traffic source that’s producin...
1. Keep employees engaged to improve retention. Boredom is one of the worst things for company morale and productivity. If an employee has a mundane job and no opportunities for advancement or excitement, they’ll become dissatisfied and more likely to leave the company. “The key tenant of ...
Even if your membership and retention rates are high, there is always room for improvement. To increase membership sales, the first thing you need to do is think like a salesperson. Winning salespeople know who their target market is, and they understand the buyer’s journey. There are three...
Retention is also an indicator of customer engagement and happiness. If people stop using your product after a short time, you know it’s time to improve it. What is a good retention rate in 2024? A good retention rate depends on your specific business. Knowing your industry's retention be...
A well-defined membership refund policy is crucial for several reasons: Member satisfaction: A transparent refund policy can foster trust and goodwill between your organization and its members, leading to higher member satisfaction and retention rates. Legal compliance: Having a clear and accessible re...
The discounts on webinars didn’t come close to justifying. She decided to avoid renewing her membership and pay the non-member price for webinars. How to solve new member retention How many Sharons do you have in your association? Perhaps many more than seems intuit...
Improve Member Retention + Reduce Staff Effort with Automation + EngagementUse these tips to create an onboarding program that helps members find the connections and resources they’re looking for, while making the process easier and more efficient for staff. Your goal should be to craft an ...
An easy way tobuild an online communityfor your brand is to use membership site software for your WordPress platform. You can also create Facebook and LinkedIn groups that foster discussions. Improve customer support. Excellent support is essential to customer retention and your business’s success...
You cannot improve what you do not measure. Set your customer retention targets. Use historical data to ascertain what your current customer retention rate is, and then set an improvement goal. It could be any number to start with, say 10%. Then review your performance at the end of the ...
To improve user experience on our website. To understand the demographics of our website visitors. To detect security incidents. To protect against malicious or illegal activity and prosecute those responsible. To verify and respond to consumer requests. ...