Finally, staff training plays a critical role in maintaining data protection and privacy. Employees who deal with vulnerable customers should be aware of their responsibilities in terms of data security. Provid
Before we go into how to best handle contacts from vulnerable customers, it’s first important to stress that vulnerability is a controversial label. The vulnerable tag is one that we impose upon our customers and one that some vulnerable customer groups will challenge. After all, a customer wh...
that person may reject you or disappoint you. On the other hand, that person might open up to you and you might get closer. Letting yourself be vulnerable is a gamble, in which you risk your sense of self-
Freeboard is the distance between a canoe's gunwales (side rails) and the water line. A higher freeboard keeps you drier in wind and waves, but makes you more vulnerable to side winds. Lower freeboard has the opposite effect. Entry Line The shape of a canoe's hull where it cuts through...
Why is it hard for a man to express his feelings? The first reason is simple:men often aren't encouraged to talk about their feelings. In fact, they're sometimes discouraged from doing so. Additionally, men often tend to shy away from vulnerable conversations. “It's a little social, bu...
Because seeking and receiving help can make people feel so vulnerable, managers need to clarify their roles when intervening in employees’ work. They should explain that they are there to help, not to judge or take over. They need to foster what Amy Edmondson, a professor at Harvard Business...
And if someone calls you with an urgent issue, contact the organization yourself to rule out a social engineering attack. Honey trap A honey trap is a type of social engineering scheme where an attacker lures a victim into a vulnerable sexual situation. The attacker then uses the situation as...
Use unique passwords for all your bank and shopping accounts, or use a goodpassword creation and storage serviceto help you stay extra secure Don’t send money or financial information to someone you haven’t met in person. Scammers can target social media and dating apps and establish online...
To help children find the courage to face these fears, a doctor in Colombia has special scrubs made for his little patients that change them from vulnerable humans to brave superheroes. He carries the patients through the hallway on his shoulder as they thrust their hands forward, parting the...
said that true listening requires a setting aside of oneself. And sometimes that means setting aside your personal opinion. He said that sensing this acceptance, the speaker will become less and less vulnerable and more and more likely to open up the inner recesses of his or her mind to the...