Great customer service happens in all channels - email, social, SMS, chat and phone.But regardless of which channel your customers use, they all want the same thing: High quality support.So, which channels should you be active in?Here’s the 6 channels you need to know about....
To provide a great customer experience you have to provide excellent customer service and build customer support programs that pinpoint your customers’ needs and deliver solutions. Every interaction with customers and prospects is an opportunity to create meaningful, impactful experiences and it all sta...
Customer service tips from Angie Hicks, founder of Angie's List, and Scott Gerber, founder of the Young Entrepreneur Council.
How to Get Great Customer ServicePhillip J. Boucher
Over the past month, small businesses have been grappling with the effects of the COVID-19 pandemic. During challenging situations, it’s important to be transparent and proactively communicate with your customers. Listed below are six ways you can provide great customer service during a crisis. ...
This isn't the customer service we're looking for. I got a lot of value at UserConf and wanted to share some of the main points and takeaways I got from each speaker. My philosophy is that the more the customer service industry shares what makes great customer service, the more likely...
The article suggests ways for pharmacies to provide great customer service. It has been advised for pharmacies staff to know Standard Operating Procedure (SOP) for handling complaints in an open and professional manner. Leyla Hannbeck, head of information services of National Pharmacy Association (NPA...
What does it mean to have a great e-commerce customer service? Insights on maximizing this important touchpoint without seeing customers face-to-face.
What does it mean to have a great e-commerce customer service? Insights on maximizing this important touchpoint without seeing customers face-to-face.
This way, you’ll have time to bring them up to speed and give every shopper the great customer service they deserve. Get ahead with detailed FAQs As much as you’d love to answer every question from your customers, you simply don’t have the time (or the ability) to do so. ...