To really demonstrate empathy, I believe you have to be genuinely curious about people and want the best outcome for your customer. AsSteve Shellabear, the Managing Director of dancing lion, tells us:“To really demonstrate empathy, I believe you have to be genuinely curious about people a...
you’ll start each interaction from a place of “oh no, I have to answer this call / email, it’s going to be a long day.” The customer will pick up on that.
Let’s talk about how to get good customer service. For starters, you have to think about timing. Basically, the busier people are, the more stress they have and the less time they’ll be able to give you. So avoid Mondays. On Mondays you’ve got business, and frustration, that has...
In a nutshell, as a Customer Service Manager you must become a coach. You must train your team members to perform at the highest level possible. You must give them the tools to do so. And you must recognize and value their contributions every day. If you can do that, you will have a...
This blog summarizes the key points from a recent article from David McGeough at Scorebuddy where he explored how to cultivate the essential hard skills for outstanding customer service. When discussing customer support, we often prioritize soft skills,
21 key customer service skills While delivering consistently good customer service requires work and alignment across your entire organization, a good place to start is yourcustomer service team. It's important to hire people who genuinely want to help your customers succeed — and to pay rates th...
Customer service skills are key to a great customer experience. Here are 10 skills every agent needs.
Training your employees ingood customer service skillsand developing and implementing a customer service plan are fundamental. But how do you improve the systems you already have in place? Here are 9 customer service tips that can help boost customer satisfaction and ensure your business’s success...
To improve your customer service skills, it is important to understand the needs of your customers and their expectations. It can also help to have a good rapport with them so that they feel comfortable talking with you when they have questions. ...
Many customer service skills can be learned and refined with practice. Here are 10 tips to provide top customer support and gain loyal customers.