To really demonstrate empathy, I believe you have to be genuinely curious about people and want the best outcome for your customer. AsSteve Shellabear, the Managing Director of dancing lion, tells us:“To really demonstrate empathy, I believe you have to be genuinely curious about people a...
you’ll start each interaction from a place of “oh no, I have to answer this call / email, it’s going to be a long day.” The customer will pick up on that.
Have you ever called customer support only to speak with someone who can't help you? Or they were oblivious to your frustration? The interaction not only makes you angry at the customer service agent, but it also alters your trust in the company. This is why good customer service ...
In a nutshell, as a Customer Service Manager you must become a coach. You must train your team members to perform at the highest level possible. You must give them the tools to do so. And you must recognize and value their contributions every day. If you can do that, you will have a...
21 key customer service skills While delivering consistently good customer service requires work and alignment across your entire organization, a good place to start is yourcustomer service team. It's important to hire people who genuinely want to help your customers succeed — and to pay rates th...
If you want to hire a stellar customer service employee, they should have a certain set of skills that truly connects them with customers and creates a satisfying experience with your organization. We‘ve curated the following list of essential customer service job skills and what interview questio...
To improve your customer service skills, it is important to understand the needs of your customers and their expectations. It can also help to have a good rapport with them so that they feel comfortable talking with you when they have questions. ...
Let’s talk about how to get good customer service. For starters, you have to think about timing. Basically, the busier people are, the more stress they have and the less time they’ll be able to give you. So avoid Mondays. On Mondays you’ve got business, and frustration, that has...
This blog summarizes the key points from a recent article from David McGeough at Scorebuddy where he explored how to cultivate the essential hard skills for outstanding customer service. When discussing customer support, we often prioritize soft skills,
Customer service skills is the foundation of any company that wants to succeed. No matter how good or popular your product is, the customers will most likely remember the kind of interaction they had with your company. The most important thing you need to do to enrich the relationship with ...