Learn about the 4 CSAT metrics that matter the most to improving your customer experience! Download our free template to start capturing these metrics.
and more than 150,000 people were dead or injured. According to reports, at least 26,000 people died in the floods. About 145,000 people died from diseases caused by water pollution and famine(饥荒). The number of people...
With surveys, you can maximize the number of respondents with much less effort than with other proactive research methods and get your first insights in minutes. Different distribution methods allow you to capture various kinds of user feedback. Depending on your goals, you can run both quantitati...
Survey-based methods allow you to quickly, easily, and confidentially reach a larger number of employees at once. The trade-off is that you lose the face-to-face interaction that builds stronger relationships between employees and staff, as well as the answers that come out from a conversation...
The number of respondents who earned less than 5,000 RMB monthly (equal to 706 US dollars) was too low to be used in the analysis. Therefore, this group is not presented in the following analysis. Fig. 5(a) to Fig. 5(d) show the mode preference based on the sociodemographic ...
The overall reception has been overwhelmingly positive, with many thinking of it as a major UX change in Apple in years. But you can only get creative in some situations. Sometimes you have to face the bull head-on. And simple steps like apologizing can go a long way to calm down custom...
The U.S. News & World Report Best Places rankings are based on an analysis of public data and user opinions. To top the list, a place must earn high scores in criteria such as desirability and quality of life.
Closed-ended questions are the survey question type where you give your respondents the choice to select from a list of options. They should be your go-to method when you want to get a simple overview of your customers’ impressions on a scale, or when you’re 100% sure what answers peo...
In “Jamie Oliver’s Food Revolution”, as the famous English chef Jamie Oliver said, “This is a lost new generation: our children don’t know how to cook, how to get food, let alone how to eat healthy”, (Neil Lovell, CEO of The Good Foundation of Jamie Oliver Group, 24 September...
Having enough people respond to your survey is essential. Here’s the need-to-know on response rates and how to boost them.