The ability to communicate clearly when working with customers is a key skill because miscommunications can result in disappointment and frustration. The best customer service professionals know how to keep their communications with customers simple and leave nothing to doubt. 6. Writing skills Good wr...
This tutorial walks you through implementing a seamless chatbot to human handoff from a customer support AI chatbot to aSendbird Desksupport agent. Leveraging the power of OpenAI’s LLM, GPT, we’ll explore the key steps and concepts essential to mastering this and optimizing your...
Setting up a store is fairly simple, but if you want to sell more on eBay you’ll need to focus on the details. To increase eBay sales, understanding what pushes some stores to the top is key – and, plot spoiler, much of it has to do with the way eBay’s search engine works. ...
Freshdesk Freshdesk is another great option for handling your help desk requirements. Manage Your Tasks With Efficiency Managing tasks on a day-to-day basis can be tricky. While you may not need a complete project management system to keep track of smaller jobs, these apps and tools could ...
Case Studies eBooks Podcasts White Papers Explore Whatfix About Whatfix Get a Demo Check out these related articles ITSM What Is Knowledge-Centered Service (KCS)? Best Practices HR & People Ops 12 SOP Examples to Steal for Your Team HR & People Ops ...
Freshdesk Contact Center is a cloud-based contact center solution for small and medium-sized businesses (SMBs). Freshdesk Contact Center offers many features, including omnichannel routing, self-service, automation, and analytics. It’s a good option for SMBs that need affordable and easy-to-...
Improved customer relationship management (CRM).You can respond in a more timely manner to customer concerns and requests, perhaps by sending notifications to your team through Slack when new tickets come in throughFreshdeskorZendesk. If a customer has a complex technical issue with your software—...
Hi, I have been using Creator for about 6 weeks to create an urgently required system and have found it very easy to pick up and produce a usable system for my users that is meeting all our expectations. Most of the system has now gone live and our use
Key phrases: I understand how important this is to your workflow I can definitely see how frustrating this bug would be I would be so annoyed in the same situation Say Sorry Now that you understandhow your actions affected the customer, it’s time to say the all-important word:Sorry.You ...
Key Features Direct mode Native connection to traditional databases and cloud-based services from TIBCO Spotfire using an ODBC driver. No need to use client software to establish a TIBCO Spotfire ODBC connection and fetch your sales figures table from databases such as Oracle, MySQL, PostgreSQL, ...