Come up with a solution to what the customer complained about. If there’s nothing you can do about it upfront, tell the customer you’ll look into the problem and update them on the information you’ve received. If the carrier delivers a late shipment, contact them and get to the bott...
You've got to do more than ask for customer reviews. Follow this handy guide to increase online reviews for your business, and stand out from the rest.
How to get customer reviews When you’re wondering how to get customer feedback, remember it’s a two-fold process: Earn them: Create review-worthy experiences through excellent customer service. Show customers you care by solving issues quickly or reaching out before a problem escalates. Reques...
How to get reviews We have a few tried-and-true methods of increasing online customer reviews and using them for maximum benefit. You have to ask The most important step in getting more reviews is also the easiest: just ask. If you wait for reviews to come in naturally, it's going ...
(e.g., giving customer discounts in exchange for reviews). It is against Google’s (and most other platforms’) guidelines to offer customer rewards for leaving a review. This skews the reviews you get and leads to distrust, not to mention that your reviews could be deleted if the review...
So, how do you get your customers to write glowing reviews that help close deals? How do you ensure a customer is satisfied and happy enough to ask for the kind of positive reviews you need? Read on to adopt strategies that will make generating positive customer reviews a cinch. How to ...
Customer reviews and revenue go hand in hand. In fact, companies with the highest customer loyalty typically grow revenues at more than twice the rate of their competitors. Want more data? A study of 200 of the Fortune 500 firms across 40 industries found a 1 per cent improvement in ...
In the age of big data, marketing has shifted from brand-centric to a more customer-focused perspective and for good reason. For any business to thrive, the focus should be on providing the best customer service experience possible. In return, a loyal fo
8 Different ways to get reviews for your e-commerce store If you run an e-commerce company/eCommerce development company, you’re well aware of the importance of customer reviews in raising your online sales. According to a recent Northwestern University study, buying a product with five rating...
This feature can be very useful for products that need more time for a consumer to use and evaluate, such as a bottle of daily vitamins. If a review request is sent the day after the vitamins are delivered, the customer will not have had enough time to use the product and evaluate how...