Van Mulken notes that the techniques she identified in her research may be useful to diffuse arguments in domains other than customer service. As a practical matter, knowing how to de-escalate a situation can be of benefit in a variety of scenarios. Clearly, no one should endure threate...
Rising action/progressive complications: The investigation and then the trial ensues. A mob attempts to lynch Tom, until Scout diffuses the situation. Then, the courtroom scene. Ouch. Racism wins out over justice, and it looks like Tom is going to be executed. ...
I've written about sustaining,forgiving, being creative, and celebrating the possibilities available within relationships. We gather fantastic insight when we improvise, learn, and evolve in their complexity. It starts with accepting that it takes two to know one. Yet, we still struggle to fully ...
Turning negativity into positivity when dealing with an angry customer is a powerful tool that can help you diffuse the situation and regain the customer's trust. One way to do this is by acknowledging the customer's feelings and empathizing with them. For example, if a customer is complaining...
Employee arguments that escalate beyond differences of opinion typically end with one of two outcomes. When handled ineffectively, it can lead to negativity, animosity and a divided workplace. When handled effectively, such as through mediation, even the
“When your child is sick with a high temperature, you have to take all the medicine” “Synthesis Report gives major push for Paris, mobilise action to 2C pathway” How long do we have to act? Lets accept for the sake of argument that there is a risk that adding CO2 will eventually...
These dissolved substances are circulated throughout the body and diffuse into tissues and cells where they are needed. They diffuse from areas of high concentration to areas of lower concentration. The greater the difference in concentration, the greater the amount of material that diffuses. Waste...
There should be much less excuse for this in attending a formal mediation, but alas it is still not uncommon for parties to have failed to prepare and therefore prepared to fail – particularly in cases with large corporations or public bodies where accountability is diffuse. ...
- When you’re learning, study hard by focusing intently and then take a break or change your focus to something else for a while. - This allows the diffuse mode to take over and the ’neural mortar’ to dry. - This is why cramming fails. The diffuse mode never gets a chance to ki...
If you find yourself getting frustrated with any of your fellow vacationers, taking some me time is also a good way to diffuse the situation without ending up doing or saying anything you’ll regret. Resist the urge to badmouth a friend to another friend mid-trip. If you really want to...