One of the best ways to diffuse a tense situation is with laughter. According to science, laughter decreases stress hormones in the body and triggers the release of endorphins, the body’s natural “feel good” chemicals. When you make your ex laugh and smile during an interaction, it mak...
Finding common ground:Getting employees to agree on something can help defuse a tense situation. Sometimes, all that’s needed is to help coworkers realize they have the same goal. Keep an open mind:Usually, there’s more than one way to achieve an objective, and many conflicts arise when ...
In most cases, to continue the communication, the other person formulates a response and sends the response back. If your message is in the form of a book you wrote or a piece of artwork you created, the person will not likely respond. But usually, communication is a two-way street of...
If the eight key attributes in the conflict situation also support the use of the collaborating mode, it now becomes possible to create a multifaceted, multidimensional resolution, whereby both union members and senior management get their most important needs met. It’s good to re-emphasize this ...
Family time isn’t always easy. And at the same time, try to verbally validate the perspectives of others—especially those you disagree with—and you may diffuse conflict before it even begins! For some parents, spending time with extended family during the holidays is a delight and they loo...
On this episode of Shopify Masters, you'll learn from two entrepreneurs who brought an existing solution to a market that didn't know about it.
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How to deal with angry customers: 17 steps As a customer service representative, you’re likely the first point of contact for customers. When a frustrated customer reaches out with an issue, it’s important to diffuse the situation. Knowing how to respond to an angry customer is the first...
Imagine the autonomic nervous system as a body of water with each side sending waves from the opposing shores. When the autonomic nervous system is balanced, both sides send waves of hormones in equal measure that diffuse each other and help us to feel in control. If the sympathetic nervous ...
Frontline employees can leverage techniques like empathetic listening to remain calm and respond with tact to diffuse tense situations. Creating a calm environment A conducive environment can have a calming effect on both the customer and the service agent. Simple actio...