The key is to develop the most effective QA framework for your contact centre, which means taking an in-depth look at your customer service goals as well as the processes and tools you have in place. Your call
A robust Quality Assurance (QA) programme is vital for maintaining high standards in contact centres. By combining technology and effective coaching, contact centres can enhance both performance and engagement.To find out more, we asked Chris Mounce, Product and Training Specialist, EvaluAgent, for...
He or she collaborates with Quality Assurance Analysts and Software Developers in order to develop solutions. An Automation Test Engineer has to stay abreast with the latest technologies and developments in the industry. Identifying An Automation Test Engineer is responsible for selecting and ...
Learn how to create a stellar customer service policy that allows your business to consistently deliver high-quality customer service,
How much does it cost to develop a telemedicine app? The cost of creating a telemedicine application hides a lot of details that may significantly reflect on the final pricing: feature, tech stack, design, integrations, developers' hourly rates, and more. Without knowing these details it's imp...
1. Develop a Quality Assurance Plan The first quality assurance activity is about planning the overall process for assuring quality. Its purpose is to design a quality assurance plan template (an efficient tool to ensure quality in a project) and monitor problems and drawbacks that may appe...
automations that segment your audience as your list grows, manual segmenting, or a combination of them all, segmenting features can range drastically from simple to incredibly advanced. It can cost anywhere from $5,000 to $10,000 to develop from scratch and can take up to four months of dev...
In the past, I have found that team performance is less consistent when employees do not know what they need to develop to move to the next level. For this reason, I made sure that there was a clear career progression framework that could be discussed on a weekly basis between leader and...
have an unreliable basis; to understand whether comparisons of treatments are fair and reliable; and subsequently, how best to help the patient make an informed choice about treatments. It is more important than ever to develop a competency-based assessment of critical appraisal skills for dentistry...
Intelligence Group, a firm in the Netherlands, has been specializing in labor market research for more than 15 years. They decided to launch their own recruitment app product. Together we managed to develop a recruitment app RecruitEverywhere. It is an automated recruiting platform that allows hiri...