Okay, we’ve covered how we communicate. Now let’s talk about what we communicate. If you’re dealing with customer service, you either have a need or a problem. And you need to be able to explain that need or problem very clearly. Stick to the facts. Describe exactly what happened ...
The jury was taken to the dog kennels and the small feed room where Paul had been shot at close range with a shotgun. A few yards away, Maggie was shot several times with a 300 rifle. Neither weapon has ever been found. There was a time when this estate reflected the vast power...
5.1 Translanguaging as authentic voice Language is the voice of a people, etched with the cadences of a historical collective unconscious. When we encourage the flow together of many languages, we synthesize dissimilar narratives and cultural truths. By encouraging the concurrence of multiple languages...
Changes in the level of stress indicated by the person’s speech (such as in response to a solution provided by a customer support representative).” To do this, the contact centre must have access to an interaction analytics system. This provides all the necessary features to analyse everythi...
How_to_get_your_research_published._china.2013.ppt,* * Declaration of Helsinki: /en/30publications/10policies/b3/ Bionet: /pdfs/BIONETexpertReport.pdf ICH GCP: /LOB/media/MEDIA482.pdf Over three years (2006-2009), the BIONET project examined challenges o
Our exploratory study among 150 AI-savvy innovation managers reveals four different clusters in terms of how organizations may use and implement AI in their innovation management ranging from (1) AI-Frontrunners, (2) AI-Practitioners, and (3) AI-Occasional innovators to (4) Non-AI innovators....
CURFEW –The word “curfew” comes from the French phrase “couvre-feu”, which means “cover the fire”. It was used to describe the time of blowing out all lamps and candles. It was later adopted into Middle English as “curfeu” which later became the modern “curfew”. In the earl...