Watch this webinar from poq and Salesforce Commerce Cloud, to learn how to increase customer lifetime value and reduce customer churn with headless native mobile apps. Also, get the inside track from Jenna Flateman Posner, Chief Digital Officer at SNIPES on how Salesforce and headless apps from...
In 2019, Salesforce recognized that this approach was at odds with using version control, so it transformed Flows — making Flow deployments quite different in the process. Let’s take a look at the two main changes and their implications for how to deploy Flow versions in Salesforce. 1. ...
Agents need three things to get work done: data, reasoning, and actions. With Agentforce, agents can connect to any data source and use it in real time.
In my Org, Account is OWD-private & have bunch of criteria based sharing rule. I need to change one of existing sharing rule (updated SharedTo
Integrate Salesforce with Qualaroo and push survey feedback data from Qualaroo to Salesforce. Push survey data from Qualaroo to Slack for quick feedback analysis. 4. Create Multilingual Surveys If you are hosting your website in different locations, there is a possibility that people may view th...
Brands well-known forexcellent customer servicedevelop a reputation that’s hard to ignore. If you know, for example, that the process of returning a defective product is seamless, or that you’re going to receive great after-sales care, it’ll help sway your decision when you’re in the...
CRM Systems (Salesforce, HubSpot) – Monitor leads from initial contact to final stage conversion Customer Success Tools (Intercom, Zendesk) – Retain customers and gather valuable feedback These tools work together to create a seamless optimization process, enabling data-driven decisions and improved...
Customer-to-chatbot interactions will stream directly into Sprout’sSmart Inbox, supporting seamless handoff between bot and human support. If you’re usingSprout’s integration with Salesforce, you can gain a 360-degree understanding of specific customer experiences in just a few clicks. Combined,...
Meet with stakeholders and teams to approve the final design and timeline. Software that everyone agrees with is much easier to deploy when the time comes. Plus, it’s much easier to make changes now while everything is still on paper. Making adjustments after the custom coding starts can ex...
Dive into the future of AI across Salesforce's builders. You'll see how Developer and Admin experiences have changed with AI, how to build with these new tools, and the roadmap for Agentforce.